Disha Dua Art
FREQUENTLY ASKED QUESTIONS
CONTACT ARTIST
How can I contact the artist with a question?
You may contact Disha using the Contact page on this website or email 'dishaduaart(at)gmail.com'.
Do you have an Artwork Portfolio?
Yes, Click here to view our online Artwork Portfolio.
PACKAGING & SHIPPING
How is the artwork packed for shipping?
Every sold artwork is packaged with the utmost care and caution to protect it from any damage during shipping.
How long does it take for the purchased artwork to ship?
We package each artwork with utmost care and caution and would hate to rush the process. Please allow 5-7 business days for us to prepare the artwork for a damage free shipping.
Note that International shipments may take longer.
Do you ship outside USA?
Yes, artwork can be shipped to all countries. Please allow for 10-12 business days to prepare and ship the artwork. The buyer (receiver) will be responsible for any additional customs duty, taxes, and clearance fees. The receiver/customer will get contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer.
RETURNS
What is the return policy?
We are confident that once you have the artwork in your home, you’ll be happy. However, if you are not thrilled with your purchase, you can return the painting and receive a 90% refund (10% is retained to account for the packaging and handling charges).
Returns for a refund of the purchase amount must be made within 5 days from the date your art was marked Delivered by the carrier. You may use the Contact page for any Return Inquiries.
Please be sure to retain all of the original packaging and materials that arrived with the art. Items must be shipped back through a trackable method within 3 days of raising a return inquiry. Should the buyer choose to return the artwork, return shipping will be the buyer's responsibility.
If you do not notify us of your intent to return the work within 5 days of receipt or do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How do I return a piece?
If you are not fully satisfied with your purchase, please follow the below steps to return the artwork:
Step 1 – Within five (5) days of your merchandise delivery date, raise a return inquiry using the Contact page and provide us with your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely.
Step 3 – Arrange to send the packaged artwork back using a traceable shipping method.
Step 4 – Share all shipping details including tracking number using the Contact page or replying to the Return inquiry email chain.
Once the piece safely reaches us, we will process your return and the amount owed will be refunded to your original source of payment within 7-10 business days of your merchandise return.
What to do if the artwork arrives damaged?
Each artwork is packaged with utmost care and caution to protect it from any damage during transport. However, in an unfortunate incident if the artwork arrives damaged, please notify us using the Contact page within five (5) days of your merchandise delivery date to return the artwork for a 90% refund.
Take photos of the damaged artwork and packaging and include these photos in your email. Repackage the artwork and ship it to us within 3 days using a traceable shipping method and provide us with the shipment’s tracking number.
Once the piece safely reaches us, we will process your return and the amount owed will be refunded to your original source of payment within 7-10 business days of your merchandise return.
What packaging do I use to return a piece?
We encourage you to use the original packaging to return the piece. If you no longer have the original packaging material then you will be responsible for the packaging costs. Your local Fedex or UPS can help with this as well.
COMMISSION REQUESTS
How do I commission an artwork?
If you like any of the paintings and want to customize them to specific dimensions or set of colors, we would be happy to create something special for you. Please use the Contact page and select 'Commission an artwork' as the subject. We will revert within 48 hours with a price quotation and follow up questions (if any).
What information do I need to provide to request a commission?
To begin with, we need your desired size, budget, and concept for the piece. Photos are helpful too if you have them. On receiving this information, the artist will get in touch with you to discuss the specifications and composition of the desired artwork.
May I return a commission?
Yes, you may return a commission within 5 days. However, the return policy for commissions is different from our normal policy. You still have 5 days to return the piece, but because it was commissioned, we only refund up to 50%, so that the artist still gets paid for their time and materials used while creating this custom piece.
How long do commission pieces take?
This varies by the subject matter and size. Generally though, it will take 4 weeks to complete a commission, but as little as 2 and as many as 8 weeks.
When do I pay for the commission?
For commissions, we ask for 100% up front. Similar to non-commissioned pieces, you can return a commissioned piece up to 5 days after it arrives, however we only offer a 50% refund to account for the time and cost of materials that the artist has already incurred to create the artwork just for you.
Why do commissions cost more than other pieces?
Commissions generally cost relatively more than an original of the same size. This is because the artist is creating something very specific from scratch which takes more time (both in preparation and creation). We do our best to work within your budget and to provide options that fit both your budget and size preference, should the two not align.